PRIVACY POLICY
Privacy Policy
Effective September 27, 2026
AHVEE Plumbing and Drain Cleaning Inc. ("AHVEE") respects the privacy of its customers and website visitors. This policy explains what information AHVEE may collect, how it is used and shared, and the choices available to you.
Business Information
AHVEE Plumbing and Drain Cleaning Inc.
36 Western Pkwy
Schenectady, NY 12304
(518) 902-3320
apdc.plumb@gmail.com
Information We Collect
When you request or receive service, AHVEE may collect information you provide, including your name, phone number, email address, service address, city, ZIP code, requested service, urgency, preferred date and time, details about the plumbing problem, estimates, invoices, payments, and communication history.
AHVEE may also collect information about website use, such as page visits, phone-link clicks, Request Service button activity, successful service-request submissions, device or browser information, and approximate location derived from an internet address.
How We Use Information
AHVEE uses information to review inquiries, schedule and provide services, communicate about appointments and jobs, prepare quotes and invoices, process and document payments, provide customer support, maintain business records, improve website performance, evaluate advertising performance, prevent misuse, and comply with legal obligations.
SMS/Text Messaging
Customers who provide a mobile number and consent to or request text communication may receive service-related messages from AHVEE Plumbing and Drain Cleaning Inc. Messages may include appointment confirmations and reminders, scheduling and rescheduling information, service or job updates, customer support, quotes, invoices, receipts, and payment-related reminders.
Message frequency varies depending on the customer's interaction and service activity. Message and data rates may apply. Reply STOP to opt out of SMS messages or HELP for assistance. You may also contact AHVEE at (518) 902-3320 or apdc.plumb@gmail.com. Opting out of SMS does not prevent you from obtaining plumbing services through other available communication methods.
AHVEE does not sell or share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes. This information may be provided to communications and service providers only as needed to deliver AHVEE's messages and support its services.
Website Analytics, Advertising, and Cookies
The website may use analytics and advertising measurement tools to understand page visits, phone-link clicks, Request Service button activity, and successful service-request submissions. These measurements help AHVEE understand how people find and use the website and evaluate advertising performance.
AHVEE's website tracking is designed not to send form details such as your name, phone number, email address, street address, ZIP code, problem description, or notes to analytics or advertising platforms. Analytics or advertising providers may use cookies or similar technologies when their services are enabled. Browser settings may allow you to limit or remove cookies.
Information Sharing
AHVEE may share information with service providers that support website hosting, service requests, scheduling, communications, payment processing, business records, analytics, or advertising measurement. These providers may use information only for their applicable service functions. AHVEE may also disclose information when required by law, to protect legal rights, or in connection with a business transfer.
Data Protection and Retention
AHVEE uses reasonable administrative, technical, and physical safeguards appropriate to the information it handles. No method of transmission or storage is completely secure. Information is retained for as long as reasonably needed to provide services, maintain business and legal records, resolve disputes, and meet legal obligations.
Your Choices
You may ask to review, correct, or delete personal information maintained by AHVEE, subject to legal and business recordkeeping requirements. You may opt out of text messages by replying STOP. You may limit cookies through your browser settings.
Contact
For privacy questions or requests, contact AHVEE Plumbing and Drain Cleaning Inc. at (518) 902-3320 or apdc.plumb@gmail.com.